E-tailers, startups plan to go big on hiring delivery staff
Swiggy, Grofers, MilkBasket and Shadowfax are doubling delivery teams this financial year, and biggies such as Amazon and BigBasket have equally aggressive plans.
- India's big e-commerce companies as well as startups are set to ramp up delivery fleets, the most crucial last-mile link in the supply chain, amid intensifying competition to grab a larger share of the customer wallet.
- Better customer experience - the key differentiator - is pushing companies to hire more delivery staff, given the fund infusion, market expansion and entry of new players in the industry.
- Most large hyper-local delivery platforms have raised significant capital and a substantial portion of that will go towards increasing the delivery fleet size, said Paul Dupuis , managing director of Randstad India.